Quality Management

Services Operations

Catering Services
Facilities Services
Environmental Services
Management and Operations of Public Utilities
Human Resources Solutions
Hospitality Consultancy and Services

Service Division

Internal Audit
Quality Management
Turn-Around Management
Project Management

Introduction of Services / Implementation Phase

Coordination of handover of technical and infrastructural systems to the staff responsible
Comparison service and measurement requirements, if necessary, adjustment of service content
Determination of any faults under warranty, documentation and allocation of responsibility and costs
Record of data and documentation handed over
Establishment of forms and invoicing procedures together with owner/ tenants

Regular Quality Assurance / Continuous Service Adjustment

Preparation, facilitation and record of regular QA meetings
Monitoring of the deadlines determined at QA meetings
Monitoring of reporting, documentation and IPS
Verification of invoices and consumption values
Preparation of issues for decision by owners/ tenants
Site inspection in respect of service provision
Implementation of quality assurance measures in maintenance cleaning

Year-End Report

Technical check of servicing and maintenance. Confirmation of infrastructural service provision
Visual check of technical equipment, exteriors
Documentation check
Check of operation, viability
Final report

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